Terms and conditions

The following terms and conditions apply to all guests booking a surf vacation through Lucero Surf Retreats.

cancellations

  • In case of cancellations received more then 45 days before the set arrival date all charges will be refunded.
  • We charge a 25% of the total payment for cancellations received within 15 to 45 dates before arrival date and a 50% of the total payment will be charged for cancellations received within 8 to 14 days before the scheduled check in date. No refund for cancellations received 7 or less days from arrival date.
  • In case you’d like to re-schedule your trip there are no extra charges if you let us know 30 days before your scheduled vacation.

 Emergency/ Insurance

  • Your travel insurance may provide a full refund for your booking, and we recommend that all clients have a suitable insurance policy prior to booking.
  • We recommend you to have health insurance to cover yourself in case of injuries and health emergencies.
  • Lucero Surf Retreats will not be liable or responsible for any health related problems during your stay at our camp or accident / injuries at our site in any way.

 Payment & Discounts

  • At time of making the reservation a 50% deposit pp is needed. The remaining balance is due one month before arrival.
  • Package prices include payment fees from Pay-pal or Credit card companies and Reservation fees.
 

Surf lessons

  • If the surf conditions are not good on one of the days, your lesson will be re-arranged for a different day/time.
  • If you cancel a surf lesson because you are tired or want to do something else instead, Lucero Surf Retreats is not responsible for an extra lesson on a different day.
  • If you are careless with our equipment and break or damage a board the costs are for you, but don’t worry our boards are pretty much unbreakable!

 You will be asked to sign a release of liability upon arrival!

* Because we don't offer set dates for our packages we can't guarantee a 'group' experience, therefor if a group experience is important for you, make sure to ask us how many other guests are signed up for the same week before confirming your reservation. We can promise you that either way your vacation is going to be an unforgettable experience.

Terms and conditions